Forcing pensioners, and then often the poorest of them, to account for every penny of savings and income is undermining access to state pension benefits, the Citizens Advice Bureau says.
In turn, serious question marks must be asked about the long-term viability of the system to deliver benefits to those who are entitles, but are being driven away by the delays and complexities involved. For example, means testing troubles mean about a million households are still not receiving the Pension Credit – out of a total eligible number around 3.8 million, the CAB says. Complaints handled across the country paint a consistently troubling picture: the means testing assessment process is too complex or payments are delayed. Government commitments to the Pension Service are a...
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