Administration has been replaced by investment options as an adviser's key worry, according to research.
The fifth IFA Satisfaction Study report, commissioned by research services provider Defaqto, says the IFA's focus on investment ranges offered by providers reflects a continuing demand for greater investment flexibility to meet client portfolio needs. However, the report concludes administration remains a significant factor for advisers, particularly for new business. A spokesman says: “In terms of service and satisfaction, IFAs are still very focused on the administration of new business. Technology is playing an important role but staff competence is very important to IFAs and providers...
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