PPI study highlights fresh TCF concern

clock

Consumers may be purchasing unsuitable payment protection insurance (PPI) policies because they believe they have no choice but to accept their lender's own policy, research suggests.

A study, conducted as part of the Competition Commission’s (CC’s) investigation into PPI sales, found 73% of personal loan PPI and 72% of secured loan PPI consumers, who had not compared policies, believed they could only buy from their credit provider. In addition, 42% of mortgage PPI borrowers who did not compare policies did so because they were unaware of their options. The study found only 21% of mortgage PPI customers who had not bought their policy through an adviser compared policies, as did 11% of secured loan borrowers and 12% of personal loan customers. The study was conduc...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Protection

The protection gap is not a surprise - treating it as one is

The protection gap is not a surprise - treating it as one is

'This is not mysterious. It is what this market is built to produce'

Tony Müdd
clock 09 September 2026 • 4 min read
Aviva in high value protection proposition launch

Aviva in high value protection proposition launch

Rising demand for IHT planning

Cameron Roberts
clock 25 August 2026 • 2 min read
Advisers are changing their views on joint life cover

Advisers are changing their views on joint life cover

What represents true value for the client?

Alan Lakey
clock 11 August 2026 • 3 min read