Norwich Union has returned £10m in unclaimed assets to investors as part of a comprehensive review of unclaimed policies.
Last year, the insurer revealed it has £40m of assets that have not been claimed by around 40,000 customers. The firm appointed Assets Reunited, a dedicated tracing agency, to find customers who have not claimed their cash and is now returning around £1m a month. Assets often go unclaimed because customers have lost their policy documents or have changed address without notifying the companies involved. So far, 3,500 customers have had their cash returned to them, with a further 10,000 currently being processed. Overall, NU has found the original owners of £35m worth of policies. "Th...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes