NS&I falls under FOS regime

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The Treasury has announced National Savings & Investments will fall under the complaints regime of the Financial Ombudsman Service in order to harmonise complaints procedures with other financial services providers.

A consultation period will run until 11 August, according to documents related to the change. These outline how FOS voluntary jurisdiction rules are to be amended to cover NS&I activities. The FOS operates compulsory jurisdiction rules covering FSA authorised financial services firms and unresolved complaints, but since NS&I is not FSA regulated it can only move into the voluntary jurisdiction, the Treasury says. IFAonline

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