Bright Grey calls for tele-underwriting clarity

The protection arm of the Royal London Group says companies are introducing tele-underwriting in varying ways – some for any information gathered over the phone, others for health details only. Roger Edwards, product director at Bright Grey, says the problem could hit advisers unaware that tele-underwriting services may differ between providers. “At the moment companies use the term tele-underwriting to mean gathering any amount of information over the phone,” he says. “For some companies this translates to virtually everything that would be contained in an application form i.e. personal...