IFAs can avoid case fees by acting quickly admits FOS

At present, if an adviser argues a mis-selling complaint is time-barred but does not produce documents which set out the time-bar sufficiently to the client, a case officer at the FOS will be forced to investigate and so still demand a case fee because they have to assess whether or not the client has been correctly time-barred. Originally, Financial Services Authority (FSA) rules stipulated a complaint would not be considered if it was brought more than six years after the event complained of or more than three years from the date consumers realised they were mis-sold to, whichever was ...