Unum launches group income protection claims guide

The guide covers Unum’s Standard Group Income Protection, Capital Option and Pay Direct Products. It outlines an action plan to help customers manage their claims process efficiently and effectively. It also sets out appropriate timescales for claims so that customers can assess whether their claim has been decided and agreed within a reasonable period. The guide explains how Unum makes claim decisions. The claims process is reviewed every year by a panel of experts from the fields of medicine, business, disability rights and the voluntary sector. In addition, the publication provid...