Norwich Union critical illness (CI) claims declined because the condition claimed for was not covered by the policy remained at 8% in 2008, the insurer reveals, the same figure posted in the previous year.
Claims rejected for this reason also stood at 8% in 2007 but have fallen from 11% in 2005 and 9% in 2006. It follows moves in recent years, led by the Association of British Insurers (ABI) through its Statement of Best Practice for CI Cover, to ensure customers understand what their product does and does not cover. Elsewhere, the insurer, soon to be Aviva, says it paid out on 1,625 CI claims in 2008, representing 90% of all claims and a 14% increase on 2007. The number of claims declined for non-disclosure of medical facts at the policy's outset fell to 2% for the full year, down from...
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