Pru set to outsource 3,000 staff to Capita

From April Prudential will outsource about 1,750 of its UK staff and about 1,250 of its Mumbai staff. The agreement will affect employees in customer services, customer operations and IT. Prudential expects to save £195m a year by 2010 in overall costs and to reduce unit costs per-policy by 32% by 2011. The agreement also involves Capita buying business and assets from Prudential for £25m, including part of PPMS, Prudential's offshore operation based in Mumbai. The provider says it intends to grow PPMS as a shared services operation for the Prudential Group as a whole. Nick Prettejohn,...