Complaints process against FSA to be 'streamlined'

Launched this morning, Consultation Paper 04/06 - Changing the FSA's Complaints Scheme - says the FSA believes it is possible to cut down the time and cost of its current procedure, as all complaints are automatically investigated through the official process. Instead of moving into a lengthy review process of all complaints, the FSA proposes a 'fast track' process for simpler or "low impact" complaints such as minor mistakes which can be put right quickly, and which can be rectified by the relevant department rather than spend time looking at a complaint when it may not be necessary. ...