Sweet smell of success?

It is now almost a year since the publication of the ABI Guidance on Non-Disclosure and Treating Customers Fairly and it is a good time to reflect on how well it is working from a complaints perspective. Has the guidance led to a drop in the number of complaints about long term-protection insurance? And are fewer complaints being upheld? I am pleased to say that the answer to both of these questions is 'yes'. Since January, the Financial Ombudsman Service (FOS) has seen a steady quarter-to-quarter drop in complaints relating to medical non-disclosure in long-term protection insurance. Fur...