Happy with FOS

A little more than half of respondents were unsurprised that 95% of businesses covered by the Financial Ombudsman Service (FOS) had no complaints, according to COVER's latest web poll. The question revealed 53.3% were unsurprised that the FOS did not have to arbitrate in disputes between consumers and the vast majority of businesses. The Association of British Insurers (ABI) has been criticised for its defence of payment protection insurance after the Competition Commission banned it from being sold at point-of-sale. The ABI cited the credit crunch in its defence, warning consumers may ...