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Technology and the internet are now accepted as two of the more inescapable aspects of everyday life, but a recent survey by GE Frankona RE indicates that only 28% of intermediaries are able to trade over the internet and only 34% are using electronic systems such as databases and PCs to manage their clients' ongoing needs. But most intermediaries surveyed believe around half their business will be placed electronically in five years time. Therefore, while it is accepted that we are still a long way away from the paperless office, there is real danger that those who are not familiar wit...