Scott Black, learning and talent development partner at Janus Henderson Investors and a speaker at PA's inaugural PA360 conference, talks to Julian Marr about the art of driving extreme client loyalty
How did you first get into the financial services sector - and how did you get involved with the Janus Henderson WOW programme? In 1997, I was training restaurant staff for Marriott Hotels around the US and a friend suggested I should apply for a job at Janus Mutual Funds in Denver as the company was going through a huge growth spurt. So I went from training restaurant staff to ‘WOW' guests at Marriott - in other words, taking time to connect with them to make each meal a magical experience - to training Janus Mutual Funds representatives to WOW our direct retail clients - this time, ...
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