Scott Black, learning and talent development partner at Janus Henderson Investors and a speaker at PA's inaugural PA360 conference, talks to Julian Marr about the art of driving extreme client loyalty
How did you first get into the financial services sector - and how did you get involved with the Janus Henderson WOW programme? In 1997, I was training restaurant staff for Marriott Hotels around the...
How do you sort the wheat from the chaff?
'What are you trying to achieve with your wealth?'
'Time for a new model, now'
Assessing manager strategies
Completion in 3 minutes
Retail investors set to be restricted initially
The fact that emotions can so significantly impact investment decisions means the issue is becoming ever more important for advisers