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Scott Black: "Don't try and 'WOW' everyone - decide who top households are and who you want to 'WOW'."
Scott Black, learning and talent development partner at Janus Henderson Investors and a speaker at PA's inaugural PA360 conference, talks to Julian Marr about the art of driving extreme client loyalty
How did you first get into the financial services sector - and how did you get involved with the Janus Henderson WOW programme? In 1997, I was training restaurant staff for Marriott Hotels around the...
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