It's all in the details: Three steps to insistent client heaven

Since the original announcements around pensions freedom in April 2014, the subject of how a consumer can access their money at retirement has been well publicised across both financial services and mainstream media. As you'd probably expect, the approach to pensions freedom has been handled very differently depending upon the audience and, in some cases, has raised very high expectations among those who wish to take advantage of flexible pension benefits.  A summary from the Financial Ombudsman Service (FOS) at the beginning of July had the following headlines on consumer queries rel...