Satisfaction guaranteed? What face-to-face guidance might look like

How it should look, who should deliver it and how it should be paid for are all hot topics. The issue has been clouded somewhat by Osborne's use of the term "advice." Within the industry the use of the term "advice" specifically refers to regulated advice and concerns were raised as to how such a service could be delivered to more than 400,000 people who retire every year. The situation has since been clarified and it is now understood that the service described in the Budget will be more guidance than advice based. The move has provoked debate as to the distinction between guidanc...