Claims - Lend us your ears!

A small and informal (OK, very small and very informal) survey of actuaries found that nearly 40% of them hadn’t seen their claims manager in more than six months. But despite the small sample size, there is an element of truth in this finding. To illustrate this point, let us focus on the relationship between actuaries and claims people when managing a book of income protection (IP) claims. Actuaries should consult with their claims colleagues more often and, if they do not, they are missing a trick or two in best managing their disability portfolios. Trick 1: This is for the a...