Revealed: clients' most hated mini-swindles

1) Being charged extra for not paying bills by direct debit - penalising those of us without bank accounts, or who simply prefer a good old fashioned cheque in the post. 2) Premium rate phone numbers - charging extra for the pleasure of being on hold for four hours, listening to the B52s' ‘Love Shack' on eternal repeat. 3) The price of food and drink at cinemas - a box of stale popcorn and a cup of cola is likely to double your ticket price, which is galling considering how little this junk costs to produce. 4) Hidden or extra fees on flights - low-cost flights look like fantastic ...