Getting a fair deal for small pension pots

Treating Customers Fairly is central to the delivery of the FSA’s retail regulatory agenda. It requires all firms must be able to demonstrate they are consistently delivering fair outcomes to consumers. A key principle underpinning this is Principle 6, that: ‘A firm must pay due regard to the interests of its customers and treat them fairly’. This, of course, begs the question, that given the importance of this key tenet of regulatory thinking, how does this square with the fact many advisers are unable to afford to provide advice to people with pension funds of less than £30,000? As 80%...