The Big Question

John Moret is marketing director at Suffolk Life I think there is a desperate need for the industry to start rebuilding confidence and trust. That means increased focus on the customer. A recent report by Investor in Customers on SIPP providers showed that they are in danger of losing the customer centric approach and personal touch – and the same can probably be said for the rest of the retirement planning industry. The other big issue for me in 2010 is to raise the profile of the impact of increasing longevity. To date, the industry has made very little effort to educate the public...