Raising standards

A week can be a long time in pension administration. Here is my week for the end of June 2007. Monday - a routine SIPP valuation for a client takes an interesting turn when we discover that some unit trusts have been mysteriously surrendered. After hours of telephone calls to the client, unit trust providers and SIPP provider, the SIPP provider eventually calls back and confirms: "Ah yes sorry about that. Looks like, on our instruction, the unit trusts got encashed and we then transferred the funds directly to another client's SIPP. The other client is not one of yours and has now subse...