Complaints come from bad service, more than mis-selling - FOS

Most complaints about the advice given to consumers only arise, it seems, following a breakdown in customer service, rather than because an IFA has given bad advice, suggests the Financial Ombudsman Service, but could be prevented from travelling any further if the adviser firm regarded complaints handling as customer service rather than a legal matter. It's a view many financial intermediaries might find difficult to swallow given those words are spoken by a representative of the FOS. However, the huge array of data now amassed by the FOS since its creation in December 2001 now revea...