How is the protection industry evolving online?

Product providers have all but done away with paper applications and claims while, from the consumer point of view, policies can be arranged at the click of a button. However, just as protection has reaped the benefits of the shift to online, so it has suffered many of its drawbacks. Some critics argue the financial adviser could be phased out of the sales and advice process entirely, while others say the mis-selling of protection products has been made easier by the online revolution. In addition, the growth of protection portal sites such as The Exchange is, in some quarters, consid...