Challenges ahead

From the massive growth in outsourcing in the UK financial services industry over recent years, IFAs might reasonably believe that the sector will continue to enjoy happy days. For example, according to a recent survey by Accenture, Britain is the global leader when it comes to getting the 'best' from outsourcing. This is crucial for the industry because there is little doubt that outsourcing can help reduce costs and improve intermediary service standards - two imperative requirements for survival in our increasingly competitive market. customer services Although IFAs rarely have th...