Working on the global stage

Successful providers and advisers are often those who are able to turn potential disasters into new business. It has been well-documented that the people who are initially most sceptical of the salesman or hardest to reach often prove to be the most lucrative. And customers that phone to complain about service or products often become the most loyal when handled properly. For the offshore banking industry, the main catalysts causing product and service changes are investor demographics and regulation. Technology has often been touted as causing a new paradigm but in reality this usual...