An undervalued area of the claims process, underwriting, if made more efficient and easier to understand, could repair the trust between consumers and insurers, writes Michael Whyte.
Underwriting may not seem the most glamorous area of the industry but it forms the basis of all insurance. Essentially, it is underwriting that decides the type of cover a person should receive, how much they should pay, whether exclusions should apply or even whether or not to offer protection to the person in question at all. It is the function of the underwriter to act as a gatekeeper, to determine the level of risk that each customer presents and to price their policy accordingly. Naturally, some areas of underwriting are more complicated than others, and nowhere is this more true tha...
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