Taking the plunge

In having to regulate the troubled payment protection insurance (PPI) sector, the Financial Services Authority (FSA) can at least take heart that the improvements it makes should be significant, highly public and deliver benefits that make a considerable difference to consumers. Whether these rewards will in any way compensate for the huge amount of work required is surely the subject of debate in the corridors of Canary Wharf. PPI has been right at the top of the FSA's hit list for the last 18 months, and reports have followed investigations that have come on the back of mystery shopping...