A tough call?

Protection is all about insuring people against calamities they hope will never happen. So when something does happen, whether it is death, a critical illness (CI) or loss of income, a disputed claim is the last thing anybody involved wants to have to deal with. For the customer, it adds huge stress to an already troublesome time; for the adviser, it creates worry about the integrity of their sale; and for the provider, it creates the unwelcome potential for damage to the company's reputation. Real benefits Many disputed claims revolve around what is sometimes called the 'who said wha...