The dawn of a new day

In January this year, the Association of British Insurers (ABI) published its new guidance on non-disclosure and treating customers fairly on claims for long-term protection insurance products. The guidance looks into further reducing the proportion of declined protection claims, and it covers the fair treatment of non-disclosure discovered at the point of claim. It covers the continuing fair treatment of claims for both new and existing UK life, critical illness (CI), income protection and other long-term protection insurance contracts, but does not apply to any general insurance contrac...