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While a paperless office would be a dream come true for some advisers, others are still getting to grips with website technology. Lucy Quinton investigates a growing trend

One way to decrease the paper-based office is to use the internet instead, but just how efficient is it for advisers? Back in January 2001, COVER reported that advisers were keen to work online, yet, two months later, COVER revealed research showing that advisers were "failing to embrace the web". However, by August 2002, COVER ran a story from a Swiss Life survey that found most advisers "are now online". This demonstrates that a guiding hand is needed for advisers when dealing with new fangled ideas and the key is time and patience. While many advisers are young and web-savvy, there are...

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