Why training matters

Training and development are core principles that underpin the success and continuing development of any intermediary business and yet mention of them often evokes one of two responses - "great" or "not again". Training is not just about learning or adding another procedure to a business, it is about developing an individual to meet their needs and those of the firm. The Financial Services Authority (FSA) expects all employees to be appropriately trained for the role they perform - and to be able to demonstrate this, the Training and Competence (T&C) handbook will provide full inform...