Take the plunge

It has been almost three years since tele-underwriting started in the UK protection market. At the time, it was seen as a radical approach to how business was submitted and underwritten. Those providers that took the plunge were hoping tele-underwriting would improve the quality of health disclosures, reduce processing costs, improve service levels and enhance the customer experience. So, has it delivered on its early promise? Two different models were developed in the UK. The 'Big T Model' is the collection of all application information over the phone, typically using an expert underwri...