Coming clean

Claim declinature rates have become an increasingly topical issue in the UK life market. The publication of declined claims has improved transparency, but has also highlighted an increasing trend in the percentage of early duration claims declined for non-disclosure across all product lines. Definition failure often contributes to an overall rejection rate approaching one in four claims for critical illness. The Association of British Insurers believes that declinature rates are too high and has been taking action to reduce them through its publications on clarity. Against this backgrou...