Around 15 million people are facing long delays on their tax rebates as a result of HMRC revamping its security system.
Capital gains tax (CGT) revenues have increased 23% in the last two years, despite falling numbers of enquiries, according to research by a chartered accountants.
IFAs can learn best practice during the upturn from advisers who lost, then regained, jobs during the recession, says an industry recruiter.
Providers offering process short cuts and adviser incentives may be driving competition, but this will not build a strong distribution model in the long-term, Aegon's Alun Beynon says.