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The results of a recent IFA survey by Bankhall showed that over a third of advisers did not use a recognised client management system.

This is an astonishing figure when set against the backdrop of the TCF MI requirements, other regulatory reporting requirements and the plain fact that the 21st Century is awash with good technology which makes our lives a whole lot easier! Another survey from Datamonitor showed that IFAs spend more than half of their working week undertaking administrative tasks, assuming a standard 40-hour week. The recurring themes for why systems aren’t adopted range from the pure technophobe (who are rare birds these days), to the DIY merchants who think that utilising base Microsoft products such...

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