Think back to the days when the IFA world was wholly paper-based. Only a decade ago, advisers filled in application forms by hand, chased case progress by phone and a huge chunk of the day was swallowed up underneath mountains of paperwork.
While this is still a reality for a minority, today's e-services play a significant part in progressive business models. The bottom line is that taking the electronic plunge can make your business more efficient. Providers have harnessed the power of the Internet to allow advisers to e-enable their businesses, automating procedures and processes whilst enhancing personal service. More and more protection business is conducted online; I believe that it is now about 89% and continually rising. Whether this figure will ever reach 100% is debatable. I think there will always be a minority...
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