NAO finds estimated cost of dashboards has risen £54m

'The DWP must learn lessons from what happened on this programme'

Holly Roach
clock • 3 min read

The estimated overall cost of the pensions dashboards project has risen by 23% in just three years, an investigation by the National Audit Office (NAO) shows.

The spending watchdog's report – 'Investigation into the Pensions Dashboards Programme (PDP)' – noted that between 2020 and 2023, the estimated cost of the programme has rocketed by £54m to £289m. The report attributed the rise in cost to a "range of factors" including increases in supplier costs and changes to the Money and Pensions Service's (Maps) underlying costing assumptions. It also said a "lack of digital skills and ineffective governance" have led to delays. Pension providers and schemes are required to be connected to the dashboard digital architecture by no later than 31...

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