NAO finds estimated cost of dashboards has risen £54m

'The DWP must learn lessons from what happened on this programme'

Holly Roach
clock • 3 min read

The estimated overall cost of the pensions dashboards project has risen by 23% in just three years, an investigation by the National Audit Office (NAO) shows.

The spending watchdog's report – 'Investigation into the Pensions Dashboards Programme (PDP)' – noted that between 2020 and 2023, the estimated cost of the programme has rocketed by £54m to £289m. The report attributed the rise in cost to a "range of factors" including increases in supplier costs and changes to the Money and Pensions Service's (Maps) underlying costing assumptions. It also said a "lack of digital skills and ineffective governance" have led to delays. Pension providers and schemes are required to be connected to the dashboard digital architecture by no later than 31...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Pensions

The AI ship has sailed and pension providers are still sitting on the shore

The AI ship has sailed and pension providers are still sitting on the shore

'The AI interface has arrived'

Jonathan Lister Parsons
clock 13 August 2026 • 6 min read
CRM integration project highlights AI-powered innovation potential

CRM integration project highlights AI-powered innovation potential

Project reflects a broader shift in adviser technology

Joe Power
clock 04 August 2026 • 3 min read
Pensions minister Torsten Bell: 'Together, we are going to finish the job'

Pensions minister Torsten Bell: 'Together, we are going to finish the job'

Bell was reappointed to the pensions minister role in the government reshuffle

Holly Roach
clock 27 July 2026 • 1 min read