Royal Liver to launch TCF 'gap analysis' tool

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Progress from Royal Liver is set to launch a website giving advisers the ability to gauge their progress meeting the FSA's Treating Customers Fairly principles.

The financial services firm has been using its ‘gap analysis’ tool since October last year - developed in-house - to assess whether every process of the company has been checked. But now Progress is preparing to unveil it for use by the IFA market shortly after Easter. Royal Liver believes the tool, which uses a Microsoft Excel interactive system, could save IFA firms up to two weeks worth of TCF risk assessment, planning and implementation. Andy Milburn, IFA market manager at Royal Liver, says: “It’s a gap analysis tool. It allows an IFA to examine all the main areas where TCF should...

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