ABI and AIFA launch joint guide

The guide has been produced as part of the ‘Working together to deliver good customer experiences’ initiative, undertaken by the two associations. It includes information on establishing and maintaining relationships between advisers and providers, and on providing good customer service and after-sales service. George Hodgson, the ABI’s director of consumer strategy, says: “The pensions and savings industry is working hard to improve standards of customer service. This guide will help because it sets out clearly the responsibilities that product providers and advisers alike have both to c...