The FSA fails to properly "follow up" on enforcement action it takes against firms, leaving consumers potentially under-compensated, the Financial Services Consumer Panel (FSCP) says.
In its response to the Turner Review, the FSCP says while the regulator has recently "upped the anti" in its crackdown on firms' illegal or unfair practices, it fails to ensure its actions filter through to the affected customers. In particular, it says the FSA must improve its scrutiny of those firms instructed to undertake past business reviews. Elsewhere in the paper, the FSCP says the regulator must deliver on its promise to increase its supervision of how firms conduct their business, raising again the issue some may be tempted to "go over the boundaries" of good practice to increa...
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