Firms' TCF approach swayed by profits risk - study

According to a survey conducted by TCF Index, 66% of firms admit TCF arrangements are modified when profits for shareholders and members are under threat. In addition, some firms report senior management still have “little involvement” with their firm’s bid for TCF compliance, while 45% of respondents say their firm will struggle to meet the regulator’s year-end deadline. The findings may have a bearing on this year’s Incisive Media Gold Standard Awards, launched five years ago to find the industry’s most outstanding customer focused firms and a partner of TCF Index. Chris Harvey, joint ...