Shaun Gomm: User experience must be pension dashboard's defining factor

Despite the population continuing to get older, and with people starting to think more about their pensions from a younger age, the pension system in the UK remains one of the most complex to navigate in the world. Research by MoneyFacts has found that 65% of working age people don't know where to go for pension information, or how to save, and keeping on top of these retirement plans is clearly a struggle for many people. People have, on average, 11 different pension pots over the course of their lifetime, according to the government, making it almost impossible to properly keep trac...