A financial adviser who uses the recently re-platformed Cofunds offering has said they cannot see how Aegon's reputation can recover from the damage caused by the poor service customers have endured since clients were migrated to the new technology in May.
The adviser, who did not want to be named, said they had "a lot of money on the platform" and could not envisage how the "second-class service" they and their clients had experienced would return to the...
‘Most significant’ upgrade since launch
Changes happening over coming months
Had accepted British Steel business
Aimed at HNW clients and family groups
Set for 1 April 2019