Michelle Cracknell: Admin challenge biggest threat to pensions freedom

Michelle Cracknell (pictured) said consumers are not aware of how challenging it will be for providers to process more than 500,000 requests from consumers to access their pensions from April, as estimated by the Treasury. Normally the process takes about two weeks but Cracknell said overcrowding in the market could lead to delays, which some people might find frustrating. The industry could "mess it up" as more consumers become disillusioned with the process, she warned. From April, those aged 55 plus will be able to access their pots under radical reforms undertaken by the govern...