The chief executive of the Financial Ombudsman Service (FOS) has said he wants firms presenting their case to the ombudsman to "recount a story", not present graphs and numbers.
Tony Boorman said he "worries" when financial services executives present him with spreadsheets and graphs as opposed to information about the human interaction they have had with their customer. He...
Two global vehicles
'Further plug advice gap'
Must appoint separate CEOs and boards
Advisers do come out well
Will report to Mark Till