The chief executive of the Financial Ombudsman Service (FOS) has said he wants firms presenting their case to the ombudsman to "recount a story", not present graphs and numbers.
Tony Boorman said he "worries" when financial services executives present him with spreadsheets and graphs as opposed to information about the human interaction they have had with their customer. He...
Bought plans in 1988 and 1989
To be added to model portfolio service
Launched 25 September