Menu: Consumer education planned ahead of depolarisation

In the FSA publication of its menu, which has been designed to help consumers compare the charging structure between different companies, the regulator today took a step further in trying to protect the individual shopper by suggesting to introduce further consumer awareness measures. Details of Consultation Paper 04/3 Reforming Polarisation: A menu for being open with consumers states the FSA intends to introduce a consumer education programme focusing on three aspects which are likely to affect consumers post-depolarisation. This programme will lay the emphasise on how depolarisation ...