The Personal Finance Society is appealing to its members for information on approaches from claims handlers pursuing endowment mis-selling cases.
Chief executive Mark Ommanney says there is often confusion about an adviser’s obligations in these cases, so the PFS is gathering information with a view to drafting a policy. In a letter to members asking for details of approaches Ommanney states: “It is of course open to any member of public to appoint someone to act on their behalf in pursuing a complaint. However complaints handling is not a regulated activity and the Financial Services Authority (FSA) has no control over such intermediation.” Ommanney adds: “In some cases there would appear to be an issue regarding misleading stat...
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