The Personal Finance Society (Pfs) will submit a response to the Financial Ombudsman Service (Fos) arguing IFAs should never have to pay case fees unless they are found guilty.
John Ellis, head of public affairs at the Pfs, says he will submit a response to the Fos Compulsory Jurisdiction: Funding Review discussion paper shortly arguing IFAs should only have to pay case fees if they are found to be at fault. He states: “There are quite a large number of advisers who are subjected to the Fos where cases are never substantiated. Their clients take complaints to the Fos level and IFAs have to pay a fee just for the case being looked at. IFAs object to this.” But in its consultation paper the Fos dismisses such a proposal, saying: A £360 case fee would have to ...
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