Industry wants focus on service, not products - FSA

In an update on the retail distribution review, the Financial Services Authority (FSA) says some common views are emerging about the future shape of the market and the changes needed. It states: “Overall, there seems to be some preference for a move away from the focus on products towards the range of services that reflect consumer needs.” The FSA says the outcomes which could be achieved by this shift in focus might include: Services which are clearly defined and can be explained to consumers; Remuneration structures which reflect both the services provided and the responsibility ...